Privacy Policy

Our commitment to privacy

Fortuna Real Estate & Mortgage respects the privacy of clients, prospective clients, and website visitors. This policy explains the information we may collect through this website, how we use it, and the choices available to you. This website policy is separate from any transaction-specific financial privacy notice or disclosure that may be provided in connection with a mortgage or real estate transaction.

Information we may collect

Depending on how you interact with Fortuna, we may collect:

• Contact information such as your name, email address, phone number, and mailing address.
• Information you voluntarily provide about a home purchase, sale, refinance, property, financing goal, appointment, or inquiry.
• Mortgage application and financial information submitted through a designated secure loan application portal or otherwise provided directly in connection with requested services.
• Information from transaction participants or service providers when permitted by law and reasonably necessary to provide requested mortgage or real estate services.
• Basic technical information associated with website hosting and security, such as IP address, browser type, device information, and server logs.

How we use information

We may use information to:

• Respond to inquiries and communicate about requested services.
• Evaluate, arrange, process, or coordinate mortgage and real estate transactions.
• Schedule appointments, request documents, and provide transaction updates.
• Maintain business, compliance, licensing, quality-control, fraud-prevention, and record-retention requirements.
• Operate, secure, maintain, and improve the website and related business systems.
• Comply with applicable law, regulatory requests, legal process, or contractual obligations.

How information may be disclosed

Fortuna does not sell or rent personal information for lead generation, affiliate marketing, or third-party solicitation. Information may be disclosed when reasonably necessary to provide a service you request or authorize, including to lenders, loan fulfillment and technology providers, credit reporting providers, appraisal providers, title and escrow companies, insurance providers, real estate transaction participants, website and communications providers, professional advisors, regulators, and other service providers involved in a transaction or business operation.

Disclosures of nonpublic personal financial information are subject to applicable federal and state financial privacy laws, including Regulation P where applicable. Transaction-specific privacy notices may describe additional practices and rights.

General contact form and sensitive information

The general website contact form is not a mortgage application and should not be used to send Social Security numbers, bank or investment account numbers, tax returns, bank statements, credit reports, passwords, or other sensitive financial information. When sensitive information is needed, use the designated secure process provided by Fortuna or the applicable service provider.

Third-party websites and loan application portal

This website may link to a third-party mortgage application portal or other external services. Information submitted directly to an external service is governed by that service provider's privacy and security practices in addition to any applicable transaction requirements. Review the privacy notices presented by those services before submitting information.

Cookies, analytics, and browser signals

The website may use essential technologies needed for hosting, security, forms, and basic site operation. Fortuna does not currently use this website to sell personal information or share personal information for cross-context behavioral advertising. Because there is no uniform industry standard for browser “Do Not Track” signals, the website does not currently respond to those signals. This policy will be updated if those practices materially change.

California privacy requests

California residents may contact Fortuna to ask about personal information provided through this website or to request correction or deletion where applicable. Some information may need to be retained because of mortgage, real estate, licensing, legal, fraud-prevention, or record-retention obligations. To make a request, email contact@fortunarem.com.

Financial privacy notices

Mortgage brokers are subject to financial privacy requirements that can require a separate initial privacy notice when a customer relationship is established and in other circumstances. If such a notice is required for your transaction, Fortuna will provide it separately. This website Privacy Policy is not intended to replace a required Regulation P or other transaction-specific privacy notice.

Information security and retention

Fortuna uses reasonable administrative, technical, and physical safeguards appropriate to the nature of the information and the systems used. No internet transmission or electronic storage method can be guaranteed to be completely secure. Information may be retained as reasonably necessary for the purposes described above and to satisfy applicable legal, regulatory, licensing, dispute-resolution, and record-retention obligations.

Children

This website is intended for adults seeking mortgage or real estate services and is not directed to children. Fortuna does not knowingly collect personal information from children through this website.

Changes to this policy

Fortuna may update this policy as business practices, technologies, or legal requirements change. The effective date above will be revised when material changes are made.

Contact

Questions about this Privacy Policy may be directed to contact@fortunarem.com.

Review the Terms & Conditions and Licensing & Disclosures for additional information.